Shipping policy
Processing Time
All orders are processed within 1–2 business days after purchase.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with your tracking information.
Please note:
- Orders are not shipped on weekends or holidays.
- During high-demand periods, processing times may be slightly extended.
Shipping Rates
Standard Shipping
- $5 USD flat-rate shipping on all orders under 2 items
Free Shipping
- FREE worldwide shipping on all orders containing 2 or more items
Estimated Delivery Times
Standard Tracked Shipping
Estimated delivery time: 5–7 business days
Delivery times may vary slightly depending on:
- destination country
- customs processing
- local carrier conditions
Worldwide Shipping
We proudly ship worldwide using trusted and tracked shipping carriers.
Shipping partners may vary depending on your country or region to ensure the fastest and most reliable delivery possible.
Tracking Information
All orders include tracked shipping.
Once your order ships, you will receive:
- a shipping confirmation email
- your tracking number
- tracking link to monitor delivery progress
Please allow up to 24–72 hours for tracking updates to appear after shipment.
Incorrect Address Information
Please ensure your shipping address is entered correctly at checkout.
ExtraKnee is not responsible for:
- delays caused by incorrect address information
- lost packages due to customer input errors
If you notice a mistake in your address, contact us as soon as possible before your order ships.
Delays & Exceptions
While we aim to meet all estimated delivery windows, occasional delays may occur due to:
- customs clearance
- weather disruptions
- carrier delays
- high seasonal demand
We appreciate your patience and understanding in these situations.
Questions?
If you have any questions regarding your shipment or delivery status, please contact our support team: